Frequently Asked Questions

We offer two convenient payment options:

• Credit Card: Payment is processed at the time of your appointment.
• E-Transfer: Send e-transfers to grow@thedotcanada.ca before your session.
  • Kindly note that if we don’t receive an e-transfer within 7 days of your session, your credit card on file will be charged.

While we understand the appeal of direct billing, this option is only available on a case-by-case basis, as many insurance providers make direct billing complex. We encourage you to check with your provider for more details.

If you have any questions about payment, feel free to reach out—we’re happy to assist!

Lots of insurance plans cover psychotherapy, counselling, or support from social workers—but it depends on your specific plan and your therapist’s qualifications.

Here's how you can check:

• Ask your insurance provider if they cover psychotherapy, counselling, or social work.

• Find out if they have a limit on sessions or a maximum amount they’ll pay each year.

• Check if they require anything extra, like a note from your doctor.

Also, if your family has coverage with Medavie Blue Cross (which covers many veterans, first responders, and their families), let us know—we have therapists who can accept it!

Yes, some of our therapists offer direct billing through Telus eClaims, which includes many major insurers such as Manulife, Canada Life, Desjardins, and over 35 others. Click here to see if your insurance provider participates in Telus eClaims.

As well, some of our therapists also offer direct billing through Medavie Blue Cross.

If you have questions about direct billing or want to confirm coverage with your insurance provider, reach out and we'll offer more guidance.

No referral is needed to access our therapy services. You can book an appointment directly by contacting us.

If you plan to use your insurance benefits, we recommend checking with your provider to see if a referral is required on their end for reimbursement.

Our clinic provides a wide range of evidence-based therapies tailored to your unique needs, including:

• Cognitive Behavioural Therapy (CBT): Focused on understanding and changing unhelpful thought patterns.
• Eye Movement Desensitization and Reprocessing (EMDR): Aimed at processing and healing from trauma.
• Somatic Therapy: Emphasizing the connection between mind and body to address psychological issues.
• Internal Family Systems (IFS): Exploring different parts of the self to achieve healing and harmony.
• Gestalt Therapy: Cantered on increasing awareness and understanding of the present moment.
• AI Cognitive Assessment and Cognitive Therapy: Utilizing advanced technology to assess cognitive functions and provide personalized therapeutic interventions.

We offer a multitude of approaches, you can check our Teams page to see every approach. if you're looking for something specific. If you’re unsure which approach is right for you, use our Therapist Match form and we'll help you find that right fit.

Finding the right therapist is an important step toward meaningful progress. Here’s how we help:

• Therapist Bios: Browse the “Our Team” section on our website to learn about each therapist’s specialties and approach.
• Free Consultations: We offer a 20-minute consultation to help you determine if a therapist’s style matches your needs. You're also welcome to book consultations with multiple therapists to be sure you find the right fit.
• Personalized Guidance: Our intake team can recommend a therapist based on your concerns and goals.

It’s normal to take a few sessions to feel comfortable, and you’re always welcome to switch therapists if needed—we’re committed to helping you find the best fit.

To support your progress in therapy, we encourage consistent attendance and will discuss an ideal session schedule (weekly or bi-weekly) during your first session (if possible).

72 Hour Cancellation:

• We ask for at least 72 hours notice if you need to cancel or reschedule.
• Rescheduling Within 5 Days: If you cancel with less than 3 days’ notice but both you and your therapist can reschedule within 5 business days, you won’t be charged a cancellation fee.
• If rescheduling within 5 business days isn’t possible, a fee of 50% of your session rate will apply.

24 Hour Cancellation:

• Cancellations made within 24 hours or no-shows will be charged the full session fee.

Your first therapy session is an opportunity for you and your therapist to get to know each other and start building a foundation for your work together. Here’s what you can expect:

• Clarifying Consent: Your therapist will review key points from the consent form and ensure you don’t have any questions about it before moving forward.
• Understanding Your Needs: You’ll discuss what brought you to therapy, your goals, and any challenges you’d like to address.
• Exploration and Questions: Your therapist may ask about your personal history, current situation, and what you hope to achieve.
• Creating a Plan Together: You’ll work with your therapist to outline a plan for future sessions, including the frequency that works best for you.

The first session is also an opportunity to ask questions, share concerns, and ensure you feel confident about what is happening. In the beginning, therapy can feel confusing, but as therapists we want you to be clear about what's happening.

We offer several convenient ways to book your first appointment:

• Therapist Match Form: Fill out our quick form to help us connect you with the therapist who best fits your needs.
• Email Us: Reach out to grow@thedotcanada.ca to get started.
• Online Booking: Choose and book directly with your preferred therapist through our website.
• Call Us: Speak with us directly at 226-212-1481, and we’ll guide you through the process.

If you are experiencing a mental health emergency, it’s important to seek immediate support from the appropriate resources. Here’s what you can do:

• Call 911 or Your Local Emergency Number: If you feel at risk of harming yourself or others, or are in immediate danger, contact emergency services right away.
• Go to Your Nearest Emergency Room: Hospital emergency departments are equipped to provide urgent care for mental health crises.
• Contact a Crisis Hotline: Reach out to a mental health crisis line in your area. Examples include:
  • Suicide Crisis Helpline: 9-8-8

Our clinic does not provide crisis services. However, once you’re safe, we encourage you to contact us to schedule a session for additional support.